YAVA London Ltd.

a company incorporated in United Kingdom with incorporation number 04787449 (“Yava”).

Commitment to Quality YAVA is committed to excellence in delivering comprehensive IT consultancy and software solutions to our valued clients. We pledge to meet and exceed the expectations of our customers through innovative technology and superior service, ensuring compliance with all applicable laws and industry standards.

Quality Objectives

  • Deliver IT consultancy and bespoke software solutions that not only meet but exceed client expectations.
  • Maintain on-time delivery across all projects and services.
  • Ensure the continuous improvement of our processes and services through the latest technological advancements and feedback from our clients.

Core Principles

  • Customer-Centric Approach: We believe that understanding and fulfilling our customers' requirements is paramount. We are committed to a proactive engagement process and tailored solutions to ensure client satisfaction.
  • Excellence in Execution: Every team member is dedicated to providing the highest quality of service, from initial consultation to the delivery of solutions. This includes following the best practices in project management and software development.
  • Compliance and Standards: Adhering to the highest standards of compliance with data protection legislation and intellectual property rights, ensuring the confidentiality and integrity of client data.
  • Empowerment through Training: We invest in regular training and development programs to enhance the skills and knowledge of our employees, ensuring they remain at the forefront of the industry.
  • Responsibility and Involvement All employees at YAVA are empowered to participate in quality assurance and are responsible for upholding the quality of their work. Through our continuous improvement programs, every team member contributes to the ongoing refinement of our operations and services.
  • Communication and Feedback Open lines of communication across all levels of the company and with our clients are essential. We regularly seek feedback to refine and improve our services and encourage all stakeholders to contribute to the dialogue.
  • Quality Assurance Monitoring and Compliance Our quality assurance process involves regular audits and reviews of our practices, ensuring alignment with our quality objectives. We maintain transparency with our clients by providing regular reports on project progress and meeting the benchmarks set forth in our Service Level Agreements (SLAs) and Framework Agreements (FAs).
  • Continuous Improvement YAVA is committed to continuous improvement, leveraging client feedback and internal audits to refine and enhance our service offerings continuously. This dedication to quality ensures the long-term satisfaction of our clients and the ongoing development of our internal capabilities.
  • Conclusion Through steadfast adherence to our quality policy, YAVA aims to uphold and enhance our reputation as a leading provider of IT consultancy and software solutions. We commit to delivering exceptional quality and value to our clients, ensuring our operations align with both our corporate objectives and the expectations of our clients.

Faithfully,

The Yava Team